Ruby acts as a seamless extension of your business, delivering unforgettable experiences online and over the phone—24/7, 365 days a year. Through a unique combination of technology, training, and talent, we make it easy for anyone to reach a friendly, helpful representative in seconds.  
 
Unlike staff at typical answering services, Ruby’s receptionists engage in real, unscripted conversations while referencing custom information provided by the businesses we represent. The result is exceptional customer and client experience that sounds like it’s in-house.  
 
With the Ruby dashboard and mobile app, you can stay on top of all your communication with callers and website visitors, change your call handling instructions in seconds, set up custom call forwarding, and view your usage. Our platform integrates with tools such as Zapier, Clio Grow and Clio Manage, MyCase, and Grasshopper. MS Bar Members receive an 8% lifetime discount on Ruby using the Promo code: MSBAR. Find out more here.

Live Virtual Receptionist

With 20+ years of experience and over 15,000 customers, Ruby is the leading virtual receptionist provider for growing businesses.  
 
We’re so much more than an answering service. Our virtual receptionists not only answer, screen, and transfer calls, but can also take messages, schedule appointments, collect payments, perform lead capture and client intake, and even make outbound calls on your behalf. Whether you use Ruby full-time, part-time, or as backup, our receptionists are available 24/7, and you can change your call handling status in a few clicks or taps.

24/7 Live Chat

Ruby’s managed live chat turns website visitors into clients. We’re available 24/7 to engage with visitors, answer questions, capture leads, and more.  
 
At Ruby, a live chat conversation is just like a phone call: personal, immediate, and built to support your business goals. In fact, the same virtual receptionists who answer the phone for our small business customers engage in chat as well. And we use every chat as an opportunity to make a connection and collect actionable insights.”